The ability to engage customers, connect teams, and enable work-from-anywhere environments has become mission-critical for modern businesses. Yet the communication tools of yesterday – on-prem phone systems, consumer VoIP apps, basic video meetings – fall short of today‘s needs and introduce complexity.
Vonage Business Communication (VBC) provides next-generation solutions, unifying all essential tools into a single platform. Backed by Vonage‘s 20+ years of technical innovation in voice and messaging, VBC accelerates productivity and delivers unmatched quality.
In this guide, we‘ll explore the features and capabilities enabling complete unified communications for diverse business needs. Compare pricing, understand use cases, and uncover why VBC stands above competitor solutions. Let‘s dive in.
Vonage Business Communication: Key Capabilities
VBC converges multiple communication channels – video, voice, chat, SMS – with popular business applications via seamless integrations. Intuitive interfaces centralize all interactions so employees can engage customers and collaborate with full context.
Simplifying Omnichannel Customer Experiences
Complex call routing, disjointed messaging channels, and limited data insights frustrate customers and inhibit sales.
VBC optimizes these customer touchpoints:
- Skills-based Routing – Ensure callers reach the best suited agents based on skill sets, availability, and other factors
- Centralized Analytics – Historic and real-time dashboards on call volume, wait times, sentiment, and CSAT unlock optimization opportunities
- Contextual Engagement – Unified interfaces surface CRM data, past interactions, and other intelligence to personalize experiences
- Omnichannel Conversations – Chat, SMS/MMS messaging, and in-app calling accommodate modern customer communication preferences
Companies using Vonage contact center solutions reduced call abandonment by up to 50% and improved CSAT scores by over 20% according to 2020 research.
By consolidating tools onto Vonage Business Communication, customer experiences become more streamlined. Agents resolve issues faster with full context. Sales reps personalize engagements with integrated data. The end result – higher conversions, lower churn, and stronger lifetime value from each customer.
Boosting Team Alignment
As remote and hybrid work models become the norm, businesses lose out on creative collisions from chance encounters in the office. Yet distributed teams often struggle coordinating across geographies and functions.
VBC fuels engagement between employees no matter where they are located:
- Persistent Chat – Conduct group or 1:1 messaging from any device. Shared channels unite distributed departments.
- Presence Indicators – View real-time availability and statuses of colleagues before reaching out. Reduces disruptions.
- Video Meetings – One-click 30fps video conferences supporting up to 100 participants. Includes screen sharing and recording.
- Town Hall Broadcasts – Leadership can livestream company-wide video announcements with Q&A.
Startups leveraging cloud communications tools experience 60% faster revenue growth over 3 years versus peers relying on on-prem solutions, according to RingCentral research.
Vonage Business Communication keeps teams connected even when working remotely. Integrated presence, chat, meetings, and mobility solutions lead to faster internal decision making and better employee alignment – fueling productivity.
Evaluating Pricing, Contracts, and Infrastructure
Many products in the unified communications space dazzle with bells and whistles yet lack the underlying quality and reliability needed for mission-critical systems. But Vonage Business Communication stands apart in its purpose-built architecture optimized for essential business workloads.
Pay Only for What You Use
Vonage departs from complex per minute or addon pricing models that lead to surprise bills. All domestic plans include:
- Unlimited calling
- Team chat
- Integrated meetings
- Basic support
International rates are competitive at $0.039/min in top markets. Contact sales for quotes including toll-frees, devices, and other popular add-ons.
Discounts kick in at higher user counts, and month-to-month contracts keep options flexible as needs evolve. By aligning pricing to value delivered, VBC simplifies cost control for fast growing teams.
Maximum Reliability and Call Quality
Downtime cripples productivity. Laggy conference calls prohibit meaningful dialogue. Customers abandoned on choppy calls turn to competitors.
Vonage Business mitigates these risks through advanced infrastructure delivering 99.999% uptime:
- Globally distributed platform spanning 5 continents
- Redundant capacity eliminates single points of failure
- Proactive monitoring with automated failover
Multi-layer call quality optimization also ensures reliability:
- Purpose-built network routes audio for optimal quality
- Unique bandwidth throttling eliminates congestion
- AI-powered infrastructure improvements
Average holding times for calls increased by over 20% for customers upgrading to VBC, indicating significantly higher call quality.
By investing heavily in premium voice infrastructure, Vonage Business Communication delivers clear connections vital for sales and support.
Implementation, Support, and Training
Vonage Business partners closely throughout onboarding ensuring a smooth transition:
- Dedicated project managers guide porting numbers, configurations, and rollout
- Admins and end users gain access to on-demand training materials
- Ongoing technical support responds in under 60 seconds (24/7 for Critical issues)
Day one is just the beginning. Continued optimization, adoption driving, and roadmapping by Vonage account executives boost ROI over months and years of partnership.
How Vonage Business Communication Stands Apart from the Competition
Unified communications remains one of the hottest emerging software markets. The allure of converged voice, video, and collaboration accelerates digital transformation for many organizations.
Top tier products like RingCentral and Nextiva compete heavily with Vonage Business Communication in the midmarket. But while similarities exist across basic capabilities, Vonage‘s heritage and technical pedigree differentiate the overall value proposition.
Vonage vs RingCentral
Both Vonage and RingCentral provide enterprise-grade phone systems with integrated messaging and meetings. However, a few key advantages position Vonage for rapid growth businesses:
- Lower cost of entry – Vonage basic plans start at $19.99/user compared to $29.99 for RingCentral
- More seamless integrations – 1,000+ apps vs RingCentral‘s 350+, enabled through acquisition of Voicera AI
- Lighter footprint – Deploys directly into existing workflows rather than moving systems into RingCentral OS
RingCentral shines with large enterprises needing advanced custom apps, contact center solutions, and global support. But if seeking straightforward cloud communications, Vonage carries lower complexity and cost.
Vonage vs Nextiva
Similar to comparisons with RingCentral, Nextiva beats or matches Vonage in some areas but lags in total value:
- Leading reliability – Nextiva UC network uptime exceeds 99.999%
- Enterprise migration support – More hands-on professional services
- Higher startup discounting – Up to 70% off for annual prepay
However, Vonage advantages like open integrations, custom APIs, and hybrid deployment options appeal to those needing versatile configurations. And improved focus from Vonage as a pure-play UCaaS provider fosters faster product development.
Final Recommendation
For rapidly evolving small and midsize organizations, Vonage Business Communications delivers complete, affordable unified communications. Convergence of essential voice, video, and collaboration tools ensures engagement across the entire organization – employees, customers, partners.
And with top rated quality built on robust infrastructure, VBC cement reliability even during surges in usage.
If evaluating options in the market, Vonage merits consideration against packages from RingCentral, 8×8, Nextiva, and others. The balance of essential capabilities, ease of integration, and just-right pricing create value quickly for growing teams.
Take advantage of money-back guarantees to test Vonage Business Communication in your own workflows. Contact their team for custom product demos showcasing popular integrations and features tailored to your use cases. Unified communications delivers too many benefits to delay adoption any longer.
