Frequently asked questions (FAQs) are a crucial part of most websites. They allow you to anticipate and answer your visitor‘s most common queries. This improves user experience and reduces repetitive customer support tickets.
But creating a functional, optimized FAQ page from scratch can be tedious. This is where dedicated WordPress FAQ plugins come in handy!
In this comprehensive guide, we will compare the best FAQ plugins for WordPress available today based on features, ease of use and value for money.
You‘ll learn:
- The different types of FAQ plugins and how to choose the right one
- Individual reviews of the top 7 FAQ plugins
- Actionable tips to create high-converting FAQ pages that drive business growth
- Optimisation best practices to promote your FAQs across your website
Let‘s get started!
Types of WordPress FAQ Plugins
There are two broad categories of FAQ plugins available:
1. Dedicated FAQ Plugins
These plugins are built specifically for one purpose – to help you create FAQ pages and integrate FAQ elements seamlessly across your website.
They come bundled with a wide range of out-of-the-box designs, options and features tailored to FAQs. These include schema markup, search, collapsible answers, user submitted questions etc.
Since their sole focus is on FAQ management, they tend to provide the most options and best performance.
Examples: Heroic FAQs, Ultimate FAQ
2. Page Builder Plugins with FAQ Block
These plugins are focused on helping you build pages in general. As part of their block editor collection, they provide an interactive FAQ block.
The FAQ solutions may not be as full-featured. But on the plus side, you get the additional functionality of the page builder elements.
Examples: Ultimate Blocks, Elementor, Divi Builder
Now let‘s look at the top plugins in each category…
1. Heroic FAQs
Best Full-Fledged Premium FAQ Plugin
Heroic FAQs is our top choice for a dedicated premium FAQ plugin. It comes loaded with features while still being easy-to-use for WordPress beginners.
Key Features
- Intuitive drag and drop FAQ editor
- 100+ styling options with custom CSS and 5 premade designs
- FAQ search bar to help visitors find answers
- Google Schema markup for better SEO
- Translate FAQs into 100+ languages
- FAQ stats to track most popular questions
- Responsive FAQ designs for mobile
- Includes Giant FAQ block for Gutenberg
We found the backend editor very well designed. It lets you organise, edit and bulk manage FAQs with ease.
Adding FAQs anywhere is simple with the Gutenberg block or shortcode. For developers, there are plenty of customization options via hooks and filters.
There are no frustrating limitations either. You can create unlimited FAQs and free schema is available in the base package.
The only potential downside is the absence of user-submitted questions. But the quality focused approach pays off in terms of performance and security.
👍 Ideal For: Anyone looking for a dedicated all-round FAQ plugin with premium features and great support. Both beginners and developers will like Heroic FAQs.
Pricing
- Single Site: $49/year
- 5 Site Bundle: $99/year
- 10 Site Bundle: $149/year
2. Ultimate FAQ
Top Free Choice
Ultimate FAQ is a user-friendly freemium plugin to quickly create clean FAQ pages.
For basic needs, the free version should suffice. It covers FAQ management basics like:
- Unlimited FAQs and categories
- 3 header styles – H1, H2, H3
- 5 design templates
- Toggle and accordion views
- Shortcode to display FAQ anywhere
The premium upgrade adds welcome power-user enhancements:
- User submitted questions
- Statistics on popular FAQs
- PDF export
- Advanced styling customisations
- Priority email support
Ease of use stands out as a major benefit here. Through an intuitive options panel, you can manage all aspects without coding.
The limited free feature set may be an issue for some. But it‘s still more than enough for simple FAQ pages.
👍 Ideal For: Users looking for a no-frills free FAQ plugin for basic needs. Reasonably priced premium upgrade available.
Pricing
- Free Version: Available on WordPress.org
- Premium Version: $29 single site
3. Ultimate Blocks
Best Free FAQ Solution
Ultimate Blocks is a popular free page builder plugin for Gutenberg. It contains an excellent FAQ block among its components.
The FAQ block checks all the basic requirements:
- Nested accordion interface ✅
- Schema ready for SEO ✅
- Color and font customisations ✅
- Responsive across devices ✅
As a blocks plugin, it facilitates seamless integration with your posts and pages made using Gutenberg. No need for shortcodes.
And you get the full power of other Ultimate Blocks elements like flowcharts, tables, call to action etc.
There are no major downsides to highlight. For a free plugin, it packs an impressive punch.
The only missing aspects are a centralized FAQ manager and advanced features present in premium solutions. But that is expected for a free plugin focused on page building.
👍 Ideal For: WordPress sites using Gutenberg that want a free, easy-to-use FAQ solution along with other content blocks.
Pricing
Free on WordPress.org
Best of the Rest: Other Notable FAQ Plugins
Here is a quick overview of other competent FAQ plugins available:
4. WP Responsive FAQ
Best Free Dedicated Plugin
WP Responsive FAQ has all essentials like categories, images and animations packed into a free dedicated FAQ manager.
Limitations include 100 FAQ limit and lack of premium support channels. But still a great free pick.
5. FAQ Plus
Most Design Options
FAQ Plus justifies its name with 30+ templates and animation effects to create interactive FAQs.
Drag and drop ordering simplifies managing questions. But no user submitted option.
6. Accordion FAQ
Barebones FAQ Manager
Accordion FAQ is a no-frills FAQ solution with accordion display, categories and shortcodes.
Lack of updates and only email support are letdowns. But worth considering for basic needs.
7. WooCommerce Product FAQ Manager
For WooCommerce Stores
This WooCommerce FAQ Manager lets you add FAQs to product pages to answer buyer queries.
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Choosing the Right WordPress FAQ Plugin
Here are the key criteria to consider when choosing your ideal FAQ plugin:
Features Needed
Do you just need a simple FAQ page or user submitted questions and detailed analytics? Your needs determine whether a freemium or premium solution suits best.
Level of Customisation
factor here. premium plugins like Heroic FAQs give far more styling options than free counterparts if heavy customisation is required.
Ease of Use
How tech-savvy are you or your team? Some FAQ plugins require coding know-how for adding FAQs across your site. Others like Ultimate FAQ use easy shortcodes.
Site Builder
Your page builder impacts options. Eg – If using Gutenberg, Ultimate Blocks seamlessly blends FAQs into posts via its block.
Budget
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Optimising Your FAQ Pages for Success
Well-crafted and promoted FAQs boost conversions and satisfaction by answering visitor questions pre-emptively.
Here are 5 tips to maximise their impact:
1. Identify Frequent User Questions
Analyse customer emails and feedback forms to spot recurring questions. Address these via tailored FAQs using the same terminology your audience uses.
2. Keep FAQs Scannable
Bulky walls of text are hard to digest. Break down queries into digestible skimmable segments. Use descriptive headers and spacious formatting.
3. Include Images and Videos
Enhance understanding and break monotony with visual media to illustrate complex points.
4. Place FAQs Strategically
Feature prominent FAQ blocks not just on the FAQ page but also on high-traffic sections like product pages, checkouts, contact page etc.
5. Promote Your FAQ Page
Don‘t let your FAQ resource remain hidden. Link to it prominently across relevant pages using text links, buttons and site search recommendations.
